Overview
What is FieldRoutes?
FieldRoutes is a cloud-based and mobile SaaS provider for field service businesses. The platform automates all aspects of field service operations for enterprise and small business customers that span office management, advanced route optimization, payment processing, digital sales, marketing, and customer…
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TrustRadius Insights
FieldRoutes is a software designed specifically for mosquito-only companies, catering to their unique needs and requirements. Users …
FieldRoutes saves the day!
9
out of 10
April 28, 2022
Incentivized
FieldRoutes is the software used in our pest management business. We use it to schedule customers and routes for our technicians; we use …
Amazing software for small to mid-sized consumer service companies!
8
out of 10
April 28, 2022
Incentivized
We have a team of over 1000 technicians that uses FieldRoutes daily to view their routes, complete stops, charge customers, and review …
Pricing
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What is FieldRoutes?
FieldRoutes is a cloud-based and mobile SaaS provider for field service businesses. The platform automates all aspects of field service operations for enterprise and small business customers that span office management, advanced route optimization, payment processing, digital sales, marketing, and…
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.fieldroutes.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Demos
FieldRoutes™ Mobile App Support Commercial Services
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FieldRoutes™ Tips When Switching Software
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FieldRoutes™ 6 Steps to Utilizing Social Media
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Buy Online with Operations and Sales and Marketing Suites with FieldRoutes™
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FieldRoutes™ Customer Portal
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How to Successfully Sell Pest Control and Close Through Objections with FieldRoutes™
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Product Details
- About
- Integrations
- Tech Details
What is FieldRoutes?
FieldRoutes is a cloud-based and mobile SaaS provider for field service businesses. The platform automates all aspects of field service operations for enterprise and small business customers that span office management, advanced route optimization, payment processing, digital sales, marketing, and customer acquisition solutions that aim to accelerate growth, streamline operations, increase customer retention, and maximize revenue.
FieldRoutes is available in an Operations Suite, Marketing Suite, and a FieldRoutes Payments version, with additional add-ons (integrated Quickbooks, inspection reporting, etc.) to provide a complete solution. Products across these various bundles and suites include:
Operations & Routing
FieldRoutes™ operations suite makes it simple to automate routing and other operational processes and creates efficiencies that give you time back in your day.
- Take control over who and what teams see with user profiles, access permissions, and role-based reporting
- Pick partners that that best support the business with an API
- Run reports with QuickBooks® Online, now fully integrated with FieldRoutes.
- Time-saving templates, contracts, and forms for everyday business functions
- Whether in the field or in the office, teams can access marketing materials
- Ensure brand consistency and standardization across franchisees or multi-office locations
Sales and Marketing
Bring in fresh, new leads, keep them engaged, and drive them to action with tools and services that cover all the bases. Promote a business online using tools including search engine optimization (SEO), pay-per-click advertising, and content marketing.
- Responsive web design keeps a site viewable on mobile, web, and any size screen
- Search engine rankings boosting for a business's local area with results-driven tools, strategies, and techniques
- Tools to attract, engage, and guide online visitors with informative, relevant content
- Capitalize on Google My Business page to capture local interest
- Benefit from years of proven expertise in creating, managing, and optimizing paid online campaigns
- Communications—emails, newsletters, and landing pages—that speak to customers and build a brand
Payments
FieldRoutes technology solutions that help users get paid faster and reduce delinquencies.
- Automatically update lost, stolen, expired, and closed payment card information
- Leverage autopay technology to add convenience and consistency to your process
- Expedite processes by batching payments into groups
- FieldRoutes Payments helps to aoid the risks of lost, stolen, or expired credit and debit cards.
FieldRoutes Payments helps provide customers an easy way to settle their accounts with an online portal that lets them make convenient online payments. The FieldRoutes Customer Portal gives customers a place to view invoices, subscriptions, appointments, and service notifications. Additionally:
- Set up customers automatically to maximize enrollment and keep things simple
- Send automated communications that guide customers to the portal and prompt them to pay
- Provide a way for customers to update payment methods and set up autopay
FieldRoutes Video
Automation with FieldRoutes™
FieldRoutes Integrations
- QuickBooks Online
- QuickBooks Online Advanced
- Google Analytics
- Sentricon
- WDO Inspection Reporting for California Branch
FieldRoutes Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | , |
Comparisons
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Reviews and Ratings
(2)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content?
- Business Problems Solved
- Pros
- Cons
FieldRoutes is a software designed specifically for mosquito-only companies, catering to their unique needs and requirements. Users appreciate the software for its ease of use and find it helpful in organizing their business. By utilizing FieldRoutes, users can easily schedule customers and routes, optimize routes for efficient service delivery, generate invoices and collect payments, and track company performance through insightful reports.
One of the key benefits reported by users is the improved organization that FieldRoutes provides. The software allows users to track everything from adding new customers to billing completed services, streamlining service processes and reducing redundancy. This has resulted in significant time savings and eliminated the need for manual labor and printing.
FieldRoutes also offers features that enhance customer communication and satisfaction. Users can easily contact customers through voicemail and email, providing options for leaving voice messages regarding their next service. The mobile app enables technicians to work remotely, reducing the need for daily office visits and providing more flexibility in scheduling.
Although some users have experienced difficulties with setting up the software and customizing certain features, overall they have found FieldRoutes to be reliable and beneficial in growing their businesses. Despite occasional glitches, the software has contributed to increased profitability by improving organization, streamlining processes, and enhancing customer communication.
Genuine and Amazing Assistance: Several users have appreciated the genuine and amazing assistance they received during the onboarding process. They found the support team to be helpful and responsive, which made their experience with Fieldroutes highly positive.
Helpful Training from Fieldroutes Community: Many users found the training provided by the Fieldroutes community to be helpful in understanding the software and integrating it into their business within a month. The comprehensive training materials offered valuable insights and guidance, enabling users to quickly get up to speed with using the software effectively.
Customization Options for Tailoring Business Needs: Users appreciated the customization options offered by PestRoutes, allowing them to tailor the software to suit their business needs and adapt as their business grows. This flexibility gave them more control over how they operate, enhancing their overall experience with PestRoutes.
Cons:
- Onboarding process and misleading sales: Some users have expressed frustration with the onboarding process, finding it difficult to get started with the software. They also felt misled by the salesperson about the software's capabilities, leading to disappointment.
- Additional charges for features: Users have suggested that certain features, such as route optimization, should be included in the program instead of being charged extra for them. This has led to dissatisfaction among some users who feel they are not getting full value for their money.
- Invoicing and customer alerts need improvement: There have been complaints about the invoicing and customer alerts features. Users have mentioned that these features need improvement and do not meet their expectations in terms of functionality and convenience.
Reviews
(1-2 of 2)
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April 28, 2022
FieldRoutes saves the day!
General Manager
Integrity Pest Management (Environmental Services, 1-10 employees)
Score
9 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
FieldRoutes is the software used in our pest management business. We use it to schedule customers and routes for our technicians; we use the invoicing and collections aspect; we use the reporting features; we use the credit card features; we use the time clock, we use the route optimization; we use the email and SMS to contact customers; we use the dashboard for a quick glance at how the company is doing, and we use the diagramming tools to help our customers see what has been treated.
Pros and Cons
Scheduling routes.
Invoicing and finance charges for customers.
Time clock for employees checking in and out.
They just changed the way that the customer card looks and made it harder to negotiate.
There should be a way to put all of the wood-destroying pest inspections under a real estate company that orders them all.
There should be a button for those one time or only one service customers so that you don't have a bunch of customers that don't repeat.
Likelihood to Recommend
We found that it works well for most of our needs. It is user-friendly and easy to use for both the office staff and the field staff. One problem that they have not been able to fix is for the field technicians to take credit cards in the field. We tried the beta program and unloaded and reloaded the software on the iPads, and we still have that problem.
Most Important Features
Scheduling routes
Customer Invoicing and billing
Time management for field technicians
Return on Investment
We were able to decrease office staff by one person.
We save on printing, postage and sending bills.
Route optimization helps save on gas costs for our field technicians.
Alternatives Considered
We looked at 10 other companies when we decided to switch and found the one that worked the best for us.
April 28, 2022
Amazing software for small to mid-sized consumer service companies!
VP of Human Resources
Aptive Environmental (Consumer Services, 1001-5000 employees)
Score
8 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
We have a team of over 1000 technicians that uses FieldRoutes daily to view their routes, complete stops, charge customers, and review contracts. Before we used FieldRoutes, we used ServeSuite, and we had to print off routes on paper and have our technicians come into the office daily to pick them up. Once we had field routes, we could have our technicians work remotely and only come in a couple of times a week for chemical pick up and training.
Pros and Cons
Service completion
Picture upload of services rendered
Contract review
Customer SMS communication
Bulk Route optimization include multiple preferences
API documentation
Likelihood to Recommend
I would recommend FieldRoutes to small and mid-sized consumer service companies. For the price point, A/R functionality, and ease of use, there are no real competitors in the market. For Aptive in 2016, it helped make a huge step forward with our processes and turn our technicians mobile. It also dramatically improved our A/R as soon as we started using it.
Most Important Features
Mobile friendly
Service tracking and reporting
Contract signing
Return on Investment
Increased our online payments by 400% in the first month
Saved us hundreds of thousands of dollars of labor and gas
Increased our route efficiency by 20%
Alternatives Considered
ServSuite and WorkWave PestPac
There is no comparison. ServSuite's mobile app was a complete joke and PestPac felt like it was built in the 90s... To train people in either software to be proficient took weeks. You can train in FieldRoutes in a couple of days. The software is intuitive and functions well with low downtime.
Other Software Used
Workday Human Capital Management, Workday Adaptive Planning, The Okta Identity Cloud
